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Frequently Asked Questions

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Products

11 articles

Where can I find additional information on a product?

What is the Product Portal?

Where can I locate pack sizes?

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Orders

9 articles

When are samples dispatched?

How can I order samples?

Do I order all items in pieces?

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Contact

2 articles

How do I contact Customer Support?

How do I find a Distributor?

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Customer Support

5 articles

Can I cancel / amend my back orders?

Can I return Goods?

I have received damaged goods?

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General Information

9 articles

Can I have a sample?

Do I need to be logged in to use the website?

How can I become a Distributor?

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Marketing Support

4 articles

Where can I find your product listing and lifestyle images?

How can I get a Brochure?

How do I use the e-brochure?

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My Account

11 articles

Can I access my invoices online?

Can I find a list of back orders?

Can I look at my order history?

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Returns

5 articles

I have a shortage on my order?

I've had the wrong goods delivered, what should I do?

The goods are faulty, what should I do?

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