The goods are faulty, what should I do?

To report any faulty goods, please click on the provided link to fill out a form below. 

Our dedicated Quality Assurance team will promptly review your submission. Rest assured, all faulty goods undergo thorough inspection by our qualified team. A comprehensive report will be generated to determine the product's status.

The timescale for reviewing and processing the faulty goods form will depend on the specific circumstances and workload of our Quality Assurance team. However, we strive to address and provide a detailed report on the faulty product within 5 working days.

Please click here to fill out a faulty goods form.